PDC will accept returns under the following conditions.
- When you order in error and the product is not older than 60 days from the date of invoice. Return freight is the responsibility of the customer. A 15% restocking fee will be assessed for all products. Customer will receive credit for original order, excluding any freight charges.
- When a PDC error or product defect occurs, if reported to PDC within 60 days from the date of invoice, full credit, including freight, will be issued.
All returns for credit require a written Return Merchandise Authorization (RMA) number from PDC. No returns will be accepted without a RMA number. The RMA number must have supporting paperwork indicating original purchase order number, PDC sales order number, date of original order, etc. If a return is submitted without an RMA number, product will be refused and sent back to the customer at customer’s expense.
Call tags will be issued for customers with the exception of large shipments or pallets. The decision to issue call tags will be based on the reason for the return for large shipments or pallets.
Merchandise must be returned in full boxes, original packaging and in good condition as determined by PDC at its sole discretion.
Authorized returns must be received by PDC within 30 working days from the date of RMA issuance.
If there is any loss or damage at the time of delivery, it is essential to note it on the delivery receipt. Any concealed damage should be reported to the delivering carrier within 15 days. Keeping the entire package is necessary until after the carrier issues a concealed damage inspection report.